Return Policy

1. Return Window

You have 7 days from the date your order is delivered to request a return through our email or social media platforms.

Return requests made after the 7-day period will generally not be accepted unless district. determines otherwise at its discretion.

The 7-day period is a district. return policy and does not represent a general statutory return period under Ghanaian law.

2. Condition of Items

To qualify for a return, the item must be returned in the same condition in which you received it.

• All original brand tags, price tags or resale tags must remain attached.
• Items must be unworn and unwashed.
• Items must be free from smoke, perfume, strong odors, pet hair, stains, or other signs of use.
• Items must not have been altered, damaged, repaired, or otherwise modified after delivery.
• Items should be returned with any original packaging or accessories provided with the order, where applicable.

Because district. primarily sells clothing, returned items may be inspected before a return is approved.

district. reserves the right to reject a return where an item does not meet these requirements.

3. Non-Returnable Items

The following items are final sale and are not eligible for return or store credit:

• Tank tops, Gym wear etc for hygiene reasons.
• Items purchased on clearance.
• Items purchased during a promotion specifically identified as Final Sale.

Unless otherwise required by applicable Ghanaian law, these items cannot be returned simply because the customer has changed their mind.

4. How to Request a Return

To request a return, contact district. customer service at districtclothing26@gmail.com or text us on any of our social media platforms with the details below.

Your request should include:

• Your full name.
• Your order reference.
• The item you wish to return.
• The reason for the return.
• Any relevant photographs or information requested by our customer service team.

Do not send an item back before contacting district. and receiving return instructions.

Once your request has been reviewed, we will provide instructions on how and where to return the item.

5. Return Delivery Within Ghana

Customer Responsibility

Unless the return is due to an error on our part or another circumstance for which district. accepts responsibility, the customer is responsible for the cost of returning the item.

This may include courier or other transportation costs required to send the item back to district.

Original delivery charges are non-refundable.

Return Instructions

Where district. provides specific return instructions, customers must follow those instructions to ensure that the return can be properly identified and processed.

6. Return Tracking and Responsibility

Customers are strongly encouraged to use a courier or delivery service that provides tracking or proof of delivery.

district. cannot guarantee receipt of a return that is sent without appropriate tracking or proof of delivery.

Customers remain responsible for the returned item until it has been received by district.

7. Inspection and Approval

When we receive your returned item, district. will inspect it to determine whether it meets the requirements of this policy.

We will notify you by email OR through our social media platforms once the returned item has been received.

If the item does not satisfy the return requirements, the return may be rejected.

Where a return is rejected, district. will communicate the reason for the rejection and may provide instructions regarding the rejected item.

8. Store Credit

Approved returns will be issued as store credit rather than a cash refund, unless otherwise required by applicable law or expressly agreed by district.

Approved store credit will be issued through our social media platforms or other electronic store-credit method sent to the email address associated with the order.

'Store credit' here refers to a voucher or credit balance that can be used toward future purchases from district.

Store credit will generally be issued within 3–5 business days after the returned item has been received and approved.

9. Store Credit Expiration

district. store credit does not expire.

It may be used toward future eligible purchases from district.

Store credit cannot be exchanged for cash unless required by applicable law.

10. Items Received Defective or Incorrect

If you receive an item that is defective or materially different from what you ordered, please contact us as soon as possible after delivery.

Send an email to districtclothing26@gmail.com or text us on any of our social media platforms with your order number and a description of the issue.

Please include your order number and, where possible, clear photographs showing the issue.

We will review the matter and determine the appropriate resolution.

11. Changes to This Return Policy

district. may update this Return Policy from time to time.

Any updated version will be published on this page with a revised Last updated date.

The policy applicable to your order will generally be the version in effect at the time you placed your order, subject to applicable Ghanaian law.